Executive Housekeeper

  • Metropolitan Golden Management
  • Horison Samarinda, Samarinda, Pelabuhan, Samarinda City, East Kalimantan, Indonesia
  • Oct 22, 2016
Full Time Contract Housekeeping

Job Description

About The Hotel 

"Horison Samarinda Hotel, located in Samarinda City Center, Samarinda, is a popular choice for travelers. With its location just 19.1 km from the city center, this 3-star hotel attracts numerous travelers each year. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Take advantage of a wealth of unrivaled services and amenities at this Samarinda hotel. The hotel offers access to a vast array of services, including free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, facilities for disabled guests, express check-in/check-out.

Step into one of 108 inviting rooms and escape the stresses of the day with a wide range of amenities such as internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning, heating which can be found in some rooms. The hotel offers an excellent variety of recreational facilities, including fitness center, sauna, golf course (within 3 km), indoor pool, spa. Horison Samarinda Hotel is a smart choice for travelers to Samarinda, offering a relaxed and hassle-free stay every time."

Address: Jl. Imam Bonjol No. 9, Samarinda
Phone: +62 541 7272900

The Job Overview

As an Executive Housekeeper, you are responsible for the smooth running of the housekeeping operation and ensuring that your team are delivering excellent service to the guest. In summary, you are responsible for:

  • Managing the daily shift operations of Housekeeping and linen.
  • Assigns work to employees to ensure property guestrooms, public space and employee areas are clean and well maintained.
  • Completes inspections and holds people accountable for corrective action.
  • Assists in ensuring guest and employee satisfaction while maintaining the operating budget.
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
  • Participates in scheduling employees to business demands and tracking employee time and attendance.
  • Sets a positive example for guest relations.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service
  • Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Inspects guestrooms on a daily basis.
  • Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives.
  • Verifies all employees have proper supplies, equipment and uniforms.

To be successful to apply for this position, you must have:

  • High school diploma 
  • High sense of positive attitude
  • Team player and problem solver
  • Customer and people oriented
  • Excellent skill on managing your own departmental trainer  

Address

Jl. Imam Bonjol No. 9, Samarinda

Phone

+62 541 7272900 (head office: 021-7581 8999)

Computer Skill

VHP PMS, Realta PMS, Power Pro PMS, Maxial PMS, Other PMS, Microsoft Words, Microsoft Excel, Microsoft Powerpoint

Language Skill

Bahasa, English, Others